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Sri Lestari

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Review Open access Jul 2026

Analisis Sentimen Berbasis Aspek pada Ulasan Aplikasi Layanan Publik

The results of the study show the dominance of negative sentiment in both main aspects, as well as the discovery of inconsistencies between textual sentiment and numerical ratings in some user reviews, which indicate that numerical ratings do not fully represent the actual user experience.

Sri Lestari, Mesra Betty Yel, Abror Khanif · 0 citations

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