Review
Open access
Aug 2026
Beyond Sentiment: Context-Aware Emotion Detection in Guest Feedback for Intelligent Hospitality Systems
The hospitality industry increasingly relies on artificial intelligence to enhance guest experiences through intelligent feedback analysis. Traditional sentiment analysis approaches fall short in capturing the nuanced emotional states expressed in guest reviews and feedback. This paper presents a novel context-aware em...
Srinivasan, D. Soujanya, Joy Elvine Martis et al.
· Journal of Intelligent Decis... · 0 citations