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Author

Steve Shortell

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Review Sep 2026

The quality of healthcare in the UK and the USA: looking back, moving forward

This paper updates an implementation framework we first proposed 25 years ago for improving the quality of healthcare in the UK and USA, based on a multilevel approach to change involving the four core properties of: distributed leadership, a learning-oriented culture, team-based care and information technology applica...

E. Ferlie, Steve Shortell · 0 citations

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