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Author

Sudhanshu Narain

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2 papers indexed here

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Open access Aug 2026

The Employee-Customer-Finance Nexus: A Pathway to Organizational Sustainability

This study examines the employee-customer-finance nexus by investigating how employee engagement influences financial performance directly and indirectly through customer satisfaction. Drawing on the service-profit chain perspective and the resource-based view, the study conceptualizes employee engagement as an importa...

Alok Mittal, Bhardwaj Shukla, HarshmitKaur Saluja et al. · 0 citations
Open access Sep 2026

Digital Financial Services Adoption among Employees:Integrating Trust, Financial Literacy and Technology Self-Efficacy

Digital financial services have become central to financial transactions, yet adoption depends on more than access to technology. This study examines the effects of trust, financial literacy, and technology self-efficacy on digital financial services adoption among employees. Using data from 200 respondents, the model...

Nelson Chongtham, Sudhanshu Narain, Basavaraj Gaddigal et al. · 0 citations

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