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Sujito Sujito

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Open access Sep 2026

Extending UTAUT with Digital Literacy: The Role of Performance Expectancy in the BPO Industry

This study extends the Unified Theory of Acceptance and Use of Technology (UTAUT) by examining how Digital Literacy and Effort Expectancy influence Behavioral Intention through the mediating role of Performance Expectancy in the Business Process Outsourcing (BPO) industry. It addresses the digital adoption gap, where t...

Sujito Sujito, Dian Indiyati · 0 citations

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