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VAmoS Energy, a benchmark that combines challenges in 100 calls about utility billing and payment assistance, is introduced, showing why voice agents need evaluation across the whole call, including what they say, what they change, and how they handle competing speech.
Production voice agents span cascaded, speech-to-speech, and hybrid architectures. Voice-agent benchmarks typically measure component quality and conversational properties such as word error rate, latency, naturalness, and turn-taking. Fewer measure whether the agent handled a phone call correctly on its own. Contact c...
The cluster loop yields the strongest held-out rubric on both evaluator tasks from a commercial search vertical, and is the only method robustly positive on both.
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