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Author

Susy Macqueen

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Review Open access Sep 2026

Comparing the safety and quality of video versus telephone telehealth using simulated consultations on fictional medications for an Australian community sample: a randomised controlled trial protocol

Abstract Introduction Internationally, routine telehealth consultations have been extensively implemented in primary care in telephone or video-based formats. Despite this widespread implementation, few studies have compared information exchange quality in telephone and video-based consultations from consumer and clini...

Yangxueqing Jiang, Yi-Yun Shou, Eryn J. Newman et al. · 0 citations
Open access Jul 2026

Social science constructs as spheres of activity: Health literacy and communicative competence in dialogue

Healthcare spaces are “contact zones,” where care may be practised using a lingua franca, or in various configurations of language codes. This paper examines two foundational constructs, communicative competence and health literacy, that are implicated in the contact zones of health care. I propose a heuristic fram...

Susy Macqueen · 0 citations

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