Sven Winkelmann

Understanding Human-AI Interaction Through Chat Logs: Linguistic Patterns, Breakdowns, and User Expectations in a RAG-Based Sales Assistant

Retrieval-augmented generation (RAG) is increasingly used across knowledge-intensive enterprise contexts, yet little is known about real-world interaction with such systems. We present a qualitative field study of a RAG-based assistant in B2B sales, analyzing 190 chat sessions and a complementary user survey. Drawing o...