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Review Open access Sep 2026

Multidimensional service quality and its associations on customer satisfaction, loyalty, and word-of-mouth intention in community pharmacies: a structural equation modeling study

Pharmacist-customer interpersonal communication and pharmaceutical counseling showed the strongest positive associations with customer satisfaction, underscoring the importance of customer-centered pharmaceutical services and providing evidence to guide service quality improvement in community pharmacies in urban Vietn...

T. Nguyen, T. Ho, Dung Anh Doan et al. · 0 citations

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