Examining How Explanations from Multiple AI Agents Affect User Trust After AI Refusal
AI systems are designed to decline certain requests to avoid providing harmful or inaccurate information. However, refusals can unintentionally reduce users’ impressions of and trust in AI. Prior work has examined what an AI should explain when refusing a request, but offers no guidance on which AI should deliver the e...
Kohei Yamamoto, Chi-Lan Yang, Takuji Narumi et al.
· Proceedings of the 26th ACM... · 0 citations