Review
Oct 2026
A-262 Real-World Evaluation of Service Flow Redesign Using Proprietary AI Sentiment Analysis in a Clinical Diagnostics Support Channel
The Contact Center is a strategic component of the customer journey in diagnostic medicine services, concentrating interactions related to tests, turnaround times, reports, and technical guidance. Until 2025, customer experience assessment relied exclusively on formal complaint records—an approach that is limited...
R. Jácomo, Ana Claudia Costa, Vitor Dourado et al.
· Clinical Chemistry · 0 citations