How Cross-Cue Inconsistency Weakens the Adoption of AI-Generated Review Summaries: The Roles of Diagnosticity, Authenticity, and Review Dispersion
As AI-generated review summaries are increasingly embedded in e-commerce review systems, consumers are no longer exposed to a single type of user review information. Instead, they encounter multiple evaluative cues consisting of aggregated user-generated ratings (AUGR), original user reviews, and AI-generated summaries...