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Review Aug 2026

AI collaboration and quality of work life: a dual perspective of hotel employees’ perceptions

The results showed that psychological availability and expectation-disconfirmation mediated the relationship between employee-AI collaboration and quality of work life, respectively, along with emotional exhaustion, revealing the double-edged sword effect of AI collaboration on individuals’ cognitive appraisals.

Wen Duan, Tung-Ju Wu, Zhuo-Jie Yang · 2 citations

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