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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

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Wen-Wei Gu

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#small language model Sep 2026

Collaborative Knowledge Distillation and Reinforcement Learning for Automated Ticket Triage in Large-Scale Production Systems

In large-scale enterprise environments, growing system complexity makes failures inevitable, threatening business continuity and customer satisfaction. To maintain system stability, efficient ticket triage is crucial for timely incident resolution. However, it remains a knowledge-intensive task requiring substantial do...

Ruowei Fu, Yang Zhang, Shenglin Zhang et al. · 0 citations

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