ALIGN-HOLD: Experience Alignment for Real-Time Hold Control in Large-Scale Ride-Hailing Matching at DiDi
ALIGN-HOLD is presented, a production-scale experience alignment framework that learns hold policy from implicit marketplace preferences and achieves statistically significant improvements in trip completion rate and driver income, while significantly reducing passenger cancellations before and after driver acceptance.
Zuowei Zhang, Xu Liu, Kai Wan et al.
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