Y. Nugroho

Transformational Leadership and Work Environment Effects on Employee Engagement and Customer Service Quality

​Transformational Leadership and Work Environment Effects on Employee Engagement and Customer Service Quality

This study examines the relationships between transformational leadership, work environment, and employee engagement and customer service quality at PT Anak Tuha Abadi, including the mediating role of employee engagement. A quantitative cross-sectional study was conducted with 73 employees selected through saturated sa...

​Leadership Styles and Employee Performance: The Mediating Role of Work Motivation at Galaxy Kindergarten

This study examines the relationships between transactional, transformational, and participative leadership styles and employee work motivation and performance, including the mediating role of work motivation at Galaksi Kindergarten, Bandar Lampung. A quantitative explanatory study was conducted using cross-sectional d...

Determinants of Employee Performance: Tenure, Leadership, Work Environment, and Competence at Lampung Provincial KPU

​Determinants of Employee Performance: Tenure, Leadership, Work Environment, and Competence at Lampung Provincial KPU

This study aimed to analyze the effects of job tenure, transformational leadership, work environment, and competence on employee performance within the Lampung Provincial General Elections Commission (Komisi Pemilihan Umum/KPU). This study employed a quantitative explanatory research design. Data were collected through...