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Author

Yan-Guo Pan

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Open access Oct 2026

Multimodal customer intent recognition and profile dynamic update network based on temporal attention and gated fusion

Accurate recognition of customer intent, together with the timely maintenance of user profiles, underpins a range of downstream applications including personalized recommendation, customer segmentation, targeted promotion, customer relationship management (CRM) and customer service quality assurance. Three practical li...

Yu-Lin Yang, Guo-Sheng Lei, Jun-Ning Guan et al. · 0 citations
Sep 2026

Sentiment Analysis of Microblog Opinion with Multimodal Feature Fusion

As an important research direction in the field of natural language processing, multimodal sentiment analysis is an essential part of semantic analysis, natural language understanding and other downstream tasks. Aiming at the problem that the feature differences between different modes in the existing methods make it d...

Dong Chen, Yu-Xin Qian, Yan-Guo Pan et al. · 0 citations

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