Author

Yao-Qun Xu

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Open access Sep 2026

The Effects of Chatbot Recovery Strategies and Anthropomorphic Image Type on Service Recovery Satisfaction: The Mediating Roles of Perceived Warmth and Competence

The widespread adoption of chatbots enables companies to provide customer service at low cost and with high efficiency. However, the inherent limitations of chatbots often lead to service failures, highlighting the necessity of effective recovery strategies. Nevertheless, the optimal approaches for chatbots to implemen...

Ye Wang, Yao-Qun Xu, Tung-Ju Wu · Behavioral Science · 0 citations

Open access Aug 2026

The Impact of Digital Intelligence on Corporate Green Total Factor Productivity: Empirical Evidence from Chinese A-Share Listed Companies

Against the backdrop of China’s 14th Five-Year Plan, digital economy strategy, and dual-carbon goals, this study draws on panel data from Chinese A-share-listed firms over 2008–2024 to construct a provincial digital intelligence (DI) index using the entropy-weighting method, measure corporate green total factor product...

Kai-Wen He, Cheng-Ying Jia, Le Yang et al. · Sustainability · 0 citations