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Yi-Zhang Tian

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Open access Sep 2026

Knowledge-Graph-and-Verifier-Enhanced Generative Artificial Intelligence Framework for Organizational Communication Customer Service Decision Support

While generative artificial intelligence (generative AI) is profoundly reshaping organizational communication paradigms, it has also triggered a crisis of “technological alienation.” This crisis manifests as information distortion caused by algorithmic hallucinations and the weakening of agency among communication acto...

Ting Qiao, Xin-Qiang Wang, Yi-Zhang Tian et al. · 0 citations

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