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Z. Ahmed

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Open access 2026

Trust, Service Quality, and Perceived Value as Predictors of Customer Satisfaction in Somalia’s Telecommunications Sector: Evidence from Mogadishu

Abstract: Customer satisfaction is a central concern in telecommunications, yet empirical evidence from Somalia remains limited. This study examines the relationships between trust, service quality, perceived value, and customer satisfaction in Mogadishu, Somalia. A quantitative, cross-sectional correlational design wa...

Z. Ahmed · 0 citations

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