Strengthening operational performance through supply chain leadership, integration, and transparency: The moderating role of information technology

Abstract

Supply chain leaders in manufacturing companies play a key role in organizing strong relationships with members in the supply chain. This study aims to analyze the role of supply chain leaders in improving the operational performance of manufacturing companies in Indonesia through supplier and customer integration and supply chain transparency, and to test the moderating role of information technology. The research used a quantitative approach, with a direct survey of 38 companies and the rest via a Google form, yielding a total of 218 respondents from manufacturing companies that have used information technology and coordinated with external partners. Data were analyzed using the PLS-SEM version 4.0 to test the outer and inner models. The results of the study show that supply chain leaders have a significant effect on customer integration, supplier integration, and supply chain transparency. Furthermore, customer integration, supplier integration, and supply chain transparency have been shown to affect operational performance positively. These findings confirm that the operational performance of manufacturing companies can be improved through supply chain leadership that fosters coordination, collaboration, and information disclosure among suppliers and customers, and the moderating role. Information technology only strengthens the relationship between supplier integration and operational performance, whereas the relationship between customer integration and supply chain transparency and operational performance shows no significant moderating influence. This research makes a theoretical contribution to the development of supply chain leadership, integration, transparency, and digital supply chain studies, as well as provides practical implications for manufacturing companies to manage supplier and customer integration more strategically to improve quality, flexibility, delivery accuracy, customer service, and customer satisfaction on an ongoing basis.