The Effect of Organizational Trust, Inclusive Leadership and Empowering Leadership on Group Conflict: The Mediation Role of Psychological Safety (A Study on Shopee Employees in Solo City)

Abstract

Group conflict is a major problem frequently faced by modern organizations, especially those working in large, cross-functional teams. According to (Nurhayati et al., 2022), group conflict in a company is a mismatch in activities, feelings, goals, and intentions among socially interacting parties within a group. Poorly managed conflict can negatively impact team performance, reduce productivity, and hinder innovation and collaboration. This study aims to examine the influence of organizational trust, inclusive leadership, and empowering leadership on group conflict and the mediating role of psychological safety. This study uses a quantitative approach based on statistical information. A research approach that addresses the research problem requires careful measurement of variables from the object of study to produce generalizable conclusions. The results indicate that organizational trust, inclusive leadership, and empowering leadership significantly influence psychological safety. Inclusive leadership, empowering leadership, and psychological safety also significantly influence group conflict. Furthermore, psychological safety significantly mediates the relationships between organizational trust, inclusive leadership, empowering leadership, and group conflict. These findings contribute to organizational behavior literature by demonstrating the mediating role of psychological safety in explaining how leadership practices influence group conflict within Indonesia's e-commerce industry.