A framework for developing, validating, and utilizing automated measures of order errors using the retract-and-reorder methodology

Abstract

Abstract Objective Despite the recognized need to leverage health information technology (IT) to facilitate error detection, there are few health IT safety measures in use and limited resources available to guide the conceptualization, development, and testing of new measures. Audit log data provide a rich source of clinician behaviors within the electronic health record (EHR), which can be used to develop health IT safety measures. Materials and Methods With illustrative examples, we describe a framework for the development and evaluation of novel order error measures by employing the Retract-and-Reorder (RAR) methodology, which uses audit log data to identify actions indicative of potential order errors. Results Topics covered include the following: (1) insight into the value of large data repositories generated during clinical care for creating automated health IT safety measures, (2) the principles and theoretical model that underly the ability of RAR measures to detect order errors, (3) an experience-based framework for the conceptualization, implementation, validation, and optimization of new RAR measures to detect order errors, and (4) applications of RAR measures to guide understanding of health IT safety events. Discussion This report is intended for informatics and health services researchers and healthcare system leadership who seek to utilize EHR audit log data to identify and quantify order errors in EHR systems. Conclusion The methodology described can be applied to develop automated measures to detect a range of order error types, examine the epidemiology, and investigate the root causes of order errors in near-real-time, as well as rigorously evaluate the impact of preventive interventions.