Determinants of Mnet Plus E-Voting Continuance Using a Modified DeLone and McLean Model

Abstract

Entertainment-oriented electronic voting allows fans to influence rankings and competition outcomes, but a cross-sectional survey measures intention to vote again rather than subsequent behavior. This study extends the DeLone and McLean model by separating two mechanisms relevant when users can complete voting steps but cannot inspect internal vote handling. Trust represents reliance on registration, counting, confidentiality, and administration, whereas Self-Efficacy represents confidence in completing the task. A purposive survey yielded 441 responses from Indonesian Mnet Plus users aged at least 17 years who had voted at least three times during the preceding year. Women comprised 91.2% of the sample and 49.7% were aged 20–24 years, limiting generalization beyond fan-community users. The final SmartPLS CB-SEM run showed that User Satisfaction had the strongest direct association with Continuance of Use (β = 0.604, p < 0.001), while archived PLS diagnostics indicated a large effect size (f² = 0.423). System Quality was the strongest quality antecedent of User Satisfaction (β = 0.498; f² = 0.219), and Information Quality strongly predicted Self-Efficacy (β = 0.770; f² = 0.419). By contrast, Information Quality had a statistically significant but practically negligible effect on User Satisfaction (f² = 0.019), and Self-Efficacy did not predict User Satisfaction. The archived PLS model explained 51.7% of User Satisfaction and 29.7% of Continuance of Use. The findings distinguish technical quality, service support, procedural reliance, task capability, and post-use evaluation. The interpretation is limited by the cross-sectional design, intention-based outcome, purposive recruitment, demographic concentration, and separately preserved estimators.