Pengembangan Sistem Informasi Manajemen Pelanggan dan Pembayaran Layanan Internet Berbasis Web pada Zayan Hanan.Net

Abstract

The rapid advancement of information technology has accelerated digital transformation across various service sectors, including RT/RW Net-based Internet Service Providers (ISPs). One of the major challenges faced by these providers is the manual management of customer data and payment processes, which often results in administrative delays, recording errors, and difficulties in providing accurate billing information. Zayan Hanan.Net, as an Internet service provider, continues to encounter these issues, highlighting the need for an integrated information system to improve customer and payment management. This study aims to implement a web-based information system for customer management and Internet service payment to enhance administrative efficiency, data accuracy, and service accessibility. The system was developed using the CodeIgniter framework, MySQL database, and integrated with the Midtrans payment gateway to facilitate secure online payment transactions. The research employed the Research and Development (R&D) method based on the Borg and Gall model, which consists of needs analysis, system design, development, implementation, and testing. The implementation results indicate that the developed system effectively improves customer data management, accelerates bill verification and payment processing, and minimizes the risk of recording errors and data loss. Furthermore, the system simplifies service monitoring for administrators while enabling customers to conveniently access billing information and perform digital payments. Therefore, the proposed information system contributes to improving operational efficiency and service quality at Zayan Hanan.Net.