Aug 2026· European Conference on Knowledge Management· 0 citations· 37 references
TL;DR
This position paper argues that the integration of AI-generated information has the potential to disrupt existing human agencies in organizational routines because of displacement of judgement particularly when routine automation reduces human agency to higher dependencies on these AI outputs leading to lower sense-making.
Abstract
This position paper argues that the integration of AI-generated information has the potential to disrupt existing human agencies in organizational routines. This disruption of agency is a result of displacement of judgement particularly when routine automation reduces human agency to higher dependencies on these AI outputs leading to lower sense-making. Reinforcement of agency requires conscious moves between different epistemic modes translated into Human Resource Management (HRM) and Knowledge Management (KMM) frameworks and processes. Such a robust epistemological framework epistemological framework relies on orchestrating coherence between high-level exploratory knowledge and low-level pragmatic knowledge that enables justifying, validating by human agents.
The results demonstrate that AI enhances knowledge creation, sharing, and decision-making when embedded within human-centred and learning-oriented organisational environments and highlight the need for organisations to balance technological innovation with human capability development and ethical governance to ensure e...
Lindokuhle Vuyisile Bridget Mkhize, M. Subban· European Conference on Knowl...· 0 citations
A process model is developed showing how tacit knowledge generated through micro-level human–AI collaboration is externalized as articulated experiential insights, validated and simplified into shared heuristics, and ultimately codified and embedded in organizational routines to help firms to renew internal knowledge r...
Erica Wen Chen, Hongkun Tang, Ben Nanfeng Luo et al.· Management Decision· 0 citations
A dual perception is revealed in which optimism regarding AI’s potential coexists with recognition of the organizational adjustments it demands, revealing a dual perception in which optimism regarding AI’s potential coexists with recognition of the organizational adjustments it demands.
M. Nakash, E. Bolisani· European Conference on Knowl...· 0 citations
Artificial intelligence (AI) is transforming digital knowledge systems (DKS), reshaping how organizations generate, interpret, and apply knowledge in support of organizational learning and strategic decision-making. While AI-enabled systems enhance analytical capability, predictive insight, and information processing s...
Peter L. Mkhize· European Conference on Knowl...· 0 citations
The study develops a lightweight, information systems-supported knowledge management strategy organised around three conceptual building blocks: Knowledge Hubs, Knowledge Capsules, and workflow-based safeguarding mechanisms, all supported by an enabling digital, governance and motivation layer.
M. Rau, Erik Perjons· European Conference on Knowl...· 0 citations
This paper aims to position artificial intelligence (AI) as a knowledge-based cognitive technology that drives organisational cognitive transformation (OCT). This paper addresses three gaps in knowledge management (KM) theory. First, there is a need to further clarify the conceptualisation of AI’s cognitive role wi...
Giovanni Schiuma· Journal of Knowledge Managem...· 0 citations
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