Health Care Token System
TL;DR
The Health Care Token System is a digital platform designed to streamline patient registration, token generation, queue management, and appointment coordination in healthcare facilities to improve patient flow, reducing unnecessary physical queues, and supporting transparent healthcare service management.
Abstract
The Health Care Token System is a digital platform designed to streamline patient registration, token generation, queue management, and appointment coordination in healthcare facilities. Traditional hospital registration processes often depend on physical queues, manual token books, or fragmented counters, which can result in long waiting times, overcrowding, poor visibility of queue status, and additional workload for reception staff. The proposed system provides a centralized and automated mechanism through which patients can register, select a department or service, receive a unique token, and monitor their position in the queue. Healthcare staff can manage token status, call the next patient, prioritize emergency cases, and maintain an auditable record of completed and pending services. The system can be implemented as a web-based application using a relational database and role-based access control for patients, reception staff, doctors, and administrators. The proposed workflow separates registration, token generation, queue validation, service allocation, notification, and reporting into modular stages. Experimental evaluation should measure average waiting time, token processing time, queue throughput, service completion rate, and user satisfaction against a conventional manual workflow. Numerical results are intentionally not fabricated and should be populated after implementation and testing. The proposed system provides a low-cost foundation for improving patient flow, reducing unnecessary physical queues, and supporting transparent healthcare service management.