Applied Ergonomics in Telework: A Sociotechnical and Organizational Psychology Analysis of Workplace Digital Surveillance and Worker Wellbeing Job Satisfaction
TL;DR
This qualitative phenomenological study examines how digital workplace surveillance embedded within remote and hybrid work systems shapes employee morale, organizational trust, and job satisfaction by illuminating how oversight infrastructures can either support or destabilize sustainable and adaptive work environments.
Abstract
This qualitative phenomenological study examines how digital workplace surveillance embedded within remote and hybrid work systems shapes employee morale, organizational trust, and job satisfaction. Grounded in a socio-technical ergonomics framework, the research conceptualizes monitoring technologies not as neutral administrative tools but as structural design elements that recalibrate autonomy, accountability, and relational dynamics. The rapid normalization of telework during the COVID-19 pandemic accelerated the adoption of algorithmic oversight systems, transforming managerial visibility and redefining performance metrics. Yet, limited empirical attention has been devoted to how these systems are subjectively experienced, particularly among younger workforce cohorts. Drawing on in-depth, semi-structured interviews with Generation Y and Generation Z employees working under digitally monitored telework conditions, the study explores how surveillance practices influence perceptions of autonomy, fairness, psychological safety, and engagement. The analysis identifies core themes reflecting tensions between efficiency and trust, transparency and intrusion, and compliance and intrinsic motivation. The findings contribute to socio-technical ergonomics scholarship by illuminating how oversight infrastructures can either support or destabilize sustainable and adaptive work environments.