Development of an Web-Based Order Management System for Tailoring Businesses with Production Monitoring and WhatsApp Notifications

Abstract

Tailoring businesses, such as Anita Modiste Boutique, often face operational bottlenecks due to reliance on manual record-keeping for order processing and production monitoring, which leads to data inconsistencies, communication delays, and inefficient decision-making. This study proposes an integrated digital workflow model to modernize these operations, developed through the Rapid Application Development (RAD) methodology to ensure system alignment with administrative needs. The research contributes a novel approach by integrating customer order management, down payment tracking, and real-time internal coordination via an automated WhatsApp Gateway, serving as an active coordination mechanism between production staff and the boutique owner. The system’s functionality was verified with an 84.62% success rate in initial Black Box testing, followed by 100% compliance after iterative refinements, while its acceptance was empirically validated via User Acceptance Testing (UAT) involving 61 respondents, resulting in a User Satisfaction Index (USI) score of 89.44% ("Excellent"). These findings demonstrate that digitizing internal coordination, beyond mere customer-facing administration, is critical for enhancing the operational performance and transparency of MSMEs, providing a functional and user-accepted digital solution for tailoring businesses.