A State Based Dispatch Controller for Hospital Delivery Robots with Shared Human and Infrastructure Resources

Abstract

Robot delivery studies can overstate transport capacity when travel to pickups and human support fall outside the modeled schedule. We formulate a location aware dispatch model that couples robot admission to transporter support and shared elevators, charging, and cleaning. The model replays 33,079 observed hospital requests; missing contents, deadlines, staffing, and completion times remain explicit scenario assumptions. Two full grids compare human dispatch, a resource aware controller, and a proximity and workload benchmark in 30 paired replications per scenario. An exploratory extension tests a simpler deadline admission rule under the same operating model. Pickup travel increases demand on a pooled elevator bank. In one high staffing case, raising assumed elevator capacity from two to four reduces human only lateness from 55.11\% to 3.18\%, exceeding the dispatch differences. Direct policy comparisons and robot coverage distinguish admission selectivity from system service. The analysis explains why a robot can pass a deadline admission test yet delay service through staff handoffs and shared facilities. Its contribution is a reproducible evaluation of coupled dispatch workflows, with a clear separation between admission, completion, and return to availability. The results are conditional comparisons, not estimates of hospital benefit or released clinical capacity.