MONITORING THE ENERGY TRANSITION OF BUS PUBLIC TRANSPORT COMPANIES: A PROCESS-ORIENTED APPROACH

Abstract

The study aims to identify principal processes involved in the electrification of bus transport and to develop key performance indicators (KPIs) that can effectively measure and optimize these processes within a public transport operator’s framework. The study employed a case study approach, involving a systematic analysis of the processes within a selected bus transport operator that operates both conventional and electric buses in regular service. The analysis was conducted using the ARIS software. On this basis, key KPIs were assigned to monitor the individual main processes involved in transitioning the fleet to electromobility. The findings reveal that the transition to electromobility involves a comprehensive governance model that connects sustainability objectives with measurable operational outputs. Key identified subprocesses include Fleet Development, Continuous Improvement of Processes, Developing Charging Infrastructure, and Production and Storage of Energy from Renewable Energy Sources. Each subprocess is supported by specific key performance indicators (KPIs). These indicators facilitate data-driven decision-making and continuous performance monitoring, thereby enhancing the organization’s capacity for innovation and adaptation in public transport services. Additionally, it emphasizes the importance of continuous monitoring and adaptation in response to evolving technology and shifting public expectations, providing a framework that can guide other transportation operators in their efforts to electrify. The insights gained from this case study offer valuable perspectives for city authorities and stakeholders involved in public transport management and policy-making.