Social Robotics and Human–Robot Communication

Abstract

This chapter explores the ergonomic, cognitive, and psychological mechanisms underpinning human–robot communication, focusing on the role of social robots in shaping human perception, behaviour, and socio-emotional engagement. By analysing factors such as robot design, embodiment, and communication modalities, the chapter highlights how these elements influence user interaction and the perception of robots as social entities. It examines the integration of verbal and non-verbal communication modalities, addressing challenges in reciprocity and robots’ behavioural appropriateness. The discussion extends to the implications of adaptive technologies like large language models, emphasising the balance between responsiveness and confidentiality in human–robot interactions. Furthermore, the chapter underscores the potential of social robots in workplace and therapeutic settings to enhance efficiency, safety, and emotional well-being of human interactants. By addressing user expectations and ethical considerations, the chapter seeks to provide a comprehensive framework for advancing social robotics applications in fostering meaningful human–robot relationships.