METHODOLOGY FOR DECISION-MAKING IN UNIVERSITY INTERNAL QUALITY ASSURANCE SYSTEMS

Abstract

Decision-making within Internal Quality Assurance Systems (IQAS) in universities requires methodologies specifically adapted to strategic realities of higher education. This study addresses an identified gap in the literature concerning the absence of specific decision-making methodologies tailored to IQAS. It proposes a structured methodology designed to support transparent and evidence-based decisions in IQAS environments. The research employs a qualitative and applied design. Data were collected from IQAS directors in accredited universities and analyzed by synthesizing weights derived from the Analytic Hierarchy Process (AHP) with a Weighted Decision Matrix.  Results identify that stakeholder impact (33%) and contribution to institutional strategy and quality culture (28%) are the most influential criteria for IQAS decisions. These weights are subsequently operationalized within a step-by-step decision-making framework tailored to IQAS processes.  The second phase presents a structured methodology that includes sequential steps for decision-making. While the small sample size limits generalizability, the practical result is a replicable tool that strengthens institutional governance. The article fills a significant gap in the literature as no previous specific decision-making methodology for IQAS was found. The proposed methodology offers a practical, context-sensitive, and replicable tool for strengthening governance, strategic alignment, and quality assurance practices in higher education institutions.