QSUMeMarket: a decision support system framework for smes to process customer orders

Abstract

With the progression of big data analytics (BDA), point of sale (PoS) could be amalgamated with an inventory management (IM) system. The problem of SMEs is to generate a financial report only using simple calculations based on income and expenses. To develop a web-based computerized system to solve the problems encountered and ease the marketing office’s operations. The used of a descriptive research design and software development life cycle (SDLC) methodology. The ISO/EIC 25010:2011 software quality standard was chosen as one of the most comprehensive software-quality evaluation models. The software performs exceptionally well in several key areas, including performance efficiency (4.00), usability (3.94), portability (3.89), compatibility (3.83), security (3.80), maintainability (3.70), and reliability (3.67). These ratings highlight its strengths in speed, security, and overall user experience. However, with the lowest score being 3.44, there is still potential for improvement to better align the software with user needs and business objectives. While it meets industry standards and is suitable for practical use, ongoing enhancements are essential to sustain and elevate its quality.