Improvement of Business Processes of Consulting Services Organizations

Abstract

The article deals with the issues of improving business processes in the field of consulting services on the example of «Bookkeeper Prof» in order to improve the financial stability of the organization. The main attention is paid to the process of concluding contracts for services, which has a key impact on the operational efficiency and economic performance of the company. The purpose of the study is to develop practical proposals for the optimization of business processes based on the analysis of existing techniques and their adaptation to the activities of the organization. In the work applied theoretical - it is the analysis of scientific literature, systematization of approaches and empirical methods - it is modeling in BPMN and financial analysis. A detailed study of the current state of the «As Is» process has been carried out, problem areas have been identified: excessive time and financial costs. An optimized «To Be» model was pro-posed, including implementation of digital tools, standardization of documents and redistribution of responsibilities. Results showed an 82% reduction in processing time and a 78% reduction in cost. The effectiveness of the changes was evaluated, confirming a direct correlation between process optimization and financial sustainability. The conclusions of the work have practical significance and can be applied in other organizations.