Jun 2026· Jurnal Transformative· Vol 12, pp. 69· 0 citations· 34 references
TL;DR
This article argues that meaningful public service innovation requires institutional adaptability and cross-sector partnerships alongside the technological infrastructure itself, and demonstrates that meaningful public service innovation requires institutional adaptability and cross-sector partnerships alongside the technological infrastructure itself.
Abstract
This article offers a conceptual synthesis that examines how digital platforms can mediate public service delivery to generate public value, drawing on the Gancang Aron initiative in Banyuwangi Regency, Indonesia, as an illustrative case. Moving away from previous studies that tend to evaluate outcomes partially or treat partner platforms purely as logistics providers, this article offers significant conceptual novelty through three major contributions. First, it reframes the Gancang Aron program as a form of digital disruption mobilized for public value creation by integrating three theoretical frameworks—digital governance, platform governance theory, and the public-value framework—into a single unified analytical lens that has not been previously applied to this program. Second, this study consolidates scattered empirical accounts into a comprehensive and integrated public value map encompassing eight dimensions of value (efficiency, accessibility, accountability, security, collaboration, empathy, trust, and human-centric orientation). The article argues that these values are not experienced by citizens as isolated outcomes but are rather co-produced as a holistic, integrated whole. Third, by situating the dynamics of Banyuwangi within the trajectory of post-decentralization reforms in Indonesia, this article provides a crucial Global South perspective to the global platform governance debate, which has historically been dominated by case studies from advanced jurisdictions (OECD) with high administrative capacities. Through this synthesis, it demonstrates that meaningful public service innovation requires institutional adaptability and cross-sector partnerships alongside the technological infrastructure itself.
The digital transformation of government is a crucial aspect of Indonesia’s bureaucratic reform,
designed to improve efficiency, transparency, and responsiveness. The execution of the Electronic-
Based Government System (SPBE) at the local level is inconsistent. This study analyzes strategic
elements affecting SPBE in three places with differing conditions: Banyuwangi Regency, Metro City,
and Ternate City. Employing a constructivist paradigm and qualitative case study methodology, data
were gathered via interviews, focus group discussions, observations, and document analysis, which
were then thematically analyzed using NVivo 12 Plus. The findings delineate seven interconnected
elements influencing digital transformation: leadership commitment, policy support, budgeting, digital literacy, application responsiveness, infrastructure, and collaborations. Banyuwangi exemplifies best practices through robust leadership and coherent rules; Metro advantages from considerable budgeting however encounters challenges in application integration; conversely, Ternate confronts large obstacles stemming from inadequate leadership, limited budget allocation, and deficient infrastructure. The paper indicates that effective SPBE implementation relies on the interplay of these strategic determinants and necessitates asymmetrical policy responses customized to local settings. These findings offer pragmatic insights for expediting adaptable and service-oriented digital governance in Indonesia.
Halilul Khairi, Nanik Murwati, Alma Arif· Malaysian Journal of History...· 0 citations
Objectives: This study examines INA-DIGITAL as a flagship initiative for Indonesia’s Collaborative Digital Transformation (CDT) toward 2045, aiming to understand how multi-stakeholder collaboration, technological readiness, and citizen-centric principles shape digital governance. Prior work: Grounded in CDT theory, which emphasizes network governance and socio-technical systems, the research addresses challenges such as institutional fragmentation and digital divides. Approach: A qualitative design was employed using documentary analysis, secondary literature review, and NVivo 12 Plus for thematic coding, cluster analysis, and visualization. Results: Results reveal strong correlations among organizational readiness, citizen-centric service, and service delivery, confirming that progress in one area reinforces others. Narrative and mapping analyses highlight INA-DIGITAL’s positioning as a collaborative ecosystem integrating governance, technology, and public engagement. Implications: The study concludes that INA-DIGITAL exemplifies a holistic approach to digital transformation, though its success depends on balancing infrastructure readiness with accelerated service innovation. Limitations include reliance on secondary data and absence of primary stakeholder interviews, restricting generalizability. Value: Future research should adopt mixed-method approaches, integrate longitudinal tracking, and explore comparative cases across Southeast Asia, complemented by advanced analytics such as social network and sentiment analysis to deepen insights into collaborative mechanisms and public trust in digital governance.
Rio Yusri Maulana, A. Sutan, Aditya Romadhon et al.· Journal· 0 citations
This study explores the strategic role of public relations (PR) within PT Telkom Indonesia (Persero) Tbk, conceptualizing it as an integral management function that drives market value and corporate resilience. Amidst the rapid digitalization and geopolitical uncertainties of 2025–2026, the research investigates how PR manages the intersection of digital sovereignty, Environmental, Social, and Governance (ESG) integration, and market authority. Utilizing a conceptual research approach through a systematic literature review, this study synthesizes Excellence Theory and Stakeholder Theory to develop an Integrated PR-Management (IPM) model. The findings demonstrate that PR at Telkom acts as a strategic architect by transforming technical infrastructure initiatives such as the launch of the Satelit Merah Putih 2 and decarbonization efforts into authoritative narratives that enhance investor trust and secure regulatory legitimacy. Furthermore, the study highlights that effective PR communication, validated by external accolades like the PR Indonesia Awards, is essential for navigating B2B markets and mitigating reputational risks. The analysis emphasizes that digital reputation is a critical intangible asset, and the alignment of PR Key Performance Indicators (KPIs) with core business metrics is vital for long-term sustainability. The proposed IPM framework offers a roadmap for state-owned enterprises to navigate technological disruptions by bridging technical operational excellence with persuasive strategic communication. Consequently, this research underscores the necessity of reforming traditional siloed communication structures into AI-integrated, fluid units to maintain competitiveness in the 2026 digital era.
Fani Lutfiyatun Nisa, Widya Fatimatuz Zahra, Gita Rahmawati et al.· Jurnal Genesis Indonesia· 0 citations
This study aims to address limited understanding of how multiple organizational determinants work together to explain performance outcomes among software-as-a-service (SaaS) providers. Drawing on Dynamic Capabilities Theory (DCT) and a hierarchical view, it clarifies how these determinants align with sensing, seizing and transforming.
An exploratory qualitative case study was conducted with ten small and medium-sized SaaS providers headquartered in South Korea. Interview data were analyzed thematically and interpreted through the sensing, seizing and transforming dimensions of dynamic capabilities.
The analysis identifies seven determinants of SaaS performance. Marketing activities and website functionality and interactivity primarily support sensing by generating demand signals and monitoring buyer engagement. Market-led customized innovation, security certifications, B2B partnerships and information sharing support seizing by enabling solution adaptation, legitimacy building and relational coordination. Within market-led customized innovation, firms combined exploration and exploitation as learning orientations. Business model innovation is interpreted as a firm-level expression of transformation that redesigns revenue, scalability and contracting logics and supports longer-term adaptation and performance.
The study extends research on SaaS performance by showing how sensing, seizing and transforming are enacted through a reinforcing set of organizational determinants rather than isolated factors. It also clarifies how business model innovation operates as a firm-level expression of transforming, while the other determinants function as organizational mechanisms that support sensing and seizing.
Hea Sun Lee, M. Matanda· Journal of Business & In...· 0 citations
: Against the backdrop of accelerating digital transformation and growing global emphasis on sustainable development, green mergers and acquisitions (M&A) have emerged as a strategic pathway for enterprises to achieve dual goals of value creation and environmental responsibility. This paper systematically analyzes the challenges confronting green M&A in the digital era from three dimensions: information asymmetry in target screening, integration complexity in post-merger ESG alignment, and the cost-benefit imbalance in strategic planning. Drawing on ESG frameworks and digital governance theory, the paper examines how ESG concepts can be embedded across the full M&A lifecycle — encompassing due diligence, risk management, and performance evaluation — and proposes targeted suggestions for enhancing green M&A ESG outcomes through standardized disclosure frameworks, lifecycle ESG integration, digital risk monitoring, and governance institutionalization. The aim is to provide theoretical and practical reference for enterprises and policymakers seeking to advance sustainable M&A practices in a digitally empowered governance environment.
Li Li· Accounting, Auditing and Fin...· 0 citations
Digital transformation has become a key priority for improving efficiency and service delivery in public-sector organizations, particularly in complex and highly regulated governance environments. This study examines how digital transformational leadership, intellectual capital, creating shared value, organizational agility, and digital strategy influence digital transformation in Indonesian port organizations operating within multi-agency regulatory systems. Using a quantitative, cross-sectional survey of 236 employees and Partial Least Squares Structural Equation Modeling (PLS-SEM), the study analyzes both direct and indirect relationships among these variables. The findings indicate that digital strategy is the strongest driver of digital transformation, while leadership and intellectual capital significantly enhance organizational agility. However, organizational agility demonstrates a negative effect on digital transformation, suggesting that increased operational flexibility may encourage informal practices that weaken the adoption and integration of formal digital systems. These results highlight a structural tension between adaptive capacity and procedural compliance in regulated public-sector contexts. The study contributes to the understanding of digital transformation by emphasizing the importance of aligning organizational responsiveness with governance frameworks to achieve effective and sustainable digital outcomes.