Advanced Multilingual Natural Language Processing in Industrial Digitalization: A Case Study of Autonomous Document Classification and ERP Integration in Manufacturing
Jul 2026· Proceedings of the International Conference on Business Excellence· Vol 20, pp. 6016 - 6048· 0 citations· 23 references
TL;DR
The design, implementation and results obtained through maAIGENT, an Explainable AI solution developed for a manufacturing organization, with the role of classifying enterprise communications and supporting their integration with the ERP system, show a reduction of the average processing time and an estimated saving of 1,650 hours per year.
Abstract
Abstract The purpose of this paper is to present the design, implementation and results obtained through maAIGENT, an Explainable AI solution developed for a manufacturing organization, with the role of classifying enterprise communications and supporting their integration with the ERP system. In the analyzed company, the treatment of sales related documents was made manually, although these documents represented the starting point of several important operational processes. According to the internal analysis, approximately 11,000 documents are processed every year, and each of them required, before the implementation of the system, about 10 minutes of human work for identification, classification and ERP registration. Thus, the manual process consumed around 1,833 man-hours per year and had a measured error rate of 4.6%, errors that were reflected in production delays, missed commercial opportunities and administrative frictions. maAIGENT was built as a hybrid architecture, in order to combine the reasoning capacity of a LLM with the security requirements of an industrial client. The local application is deployed inside the customer’s LAN and performs the operations that are connected with sensitive data and communication with the ERP system. The cognitive component of the system uses Azure OpenAI GPT-4o, accessed through a private subscription, while only the sanitized textual payload is sent outside the local environment. In this way, the original emails, attachments and operational records remain under the control of the organization. An important element of the implementation is represented by the explainability of the classification. For each document, the model returns not only the class, but also a short rationale in Romanian language, based on the content of the email and on the text extracted from attachments. This explanation was used to support faster human validation and to make the automatic decision more transparent for the operators. The results obtained after the stabilization of the system show a reduction of the average processing time from about 10 minutes to 1–2 minutes per document, which represents approximately 90% reduction and an estimated saving of 1,650 hours per year. This reduction includes both the automatic classification and the transmission, through API, of the routing decision to the ERP system, replacing the previous end-to-end manual workflow. In the validation made on 650 operational documents, maAIGENT obtained 98.62% model-only accuracy and a macro-F1 score of 0.986, compared with Human-in-the-Loop validated labels, while human corrections were necessary in 1.38% of the cases.
In this work, presented is a technical description of a software module for automating customer order processing in an industrial company. Analyzed is the finding that manual processing of unstructured orders takes twenty to forty minutes per document and leads to errors when matching against a catalog of four thousand items. Investigated is the microservice architecture based on FastAPI, comprising a RAG service, telemetry collector, and an embedded widget for the Bitrix24 CRM system. Revealed is that hybrid search combining semantic vector representations and a lexical inverted index provides high accuracy in matching customer descriptions against catalog nomenclature. Studied is the application of a three-level text extraction strategy for documents in PDF, Excel, CSV, and ZIP formats with Tesseract OCR fallback. Determined is that text chunking with overlap and a multi-level LLM API invocation strategy enable reliable extraction of product items from orders of arbitrary volume. Established is that fine-tuning the E5-base model on a domain-specific corpus using triplet loss with hard negatives improves semantic search quality. Formed is an iterative accuracy improvement mechanism through a closed-loop telemetry collection and manager feedback system. Proposed is a two-stage nomenclature matching scheme with gate optimization and caching to accelerate processing of typical queries. Developed is integration with Bitrix24 and 1C systems automating the complete cycle from file upload to order creation in the accounting system. Substantiated is the advantage of the proposed approach over manual processing and classical full-text search in both speed and result quality. Presented is a description of validation results on real customer data confirming a three-to-four-fold reduction in order processing time.
A. A. Erofeev, A. N. Babkevich, M. Ozerova et al.· International Conference on...· 0 citations
This article is about the development of a fuzzy cognitive map using a local large language model, and the model is thoroughly tested; Qwen2.5-32B is used and the data is extracted from hotel reviews from TripAdvisor and a fuzzy cognitive map is trained and evaluated.
The rapid digitalization of higher education requires academic information services that are fast, integrated, and accessible. Fragmented service channels, high administrative workloads, and slow response times remain persistent operational challenges. This study develops an Intelligent Transformer-Based One-Gate System that centralizes academic services by integrating text classification, abstractive summarization, and chatbot modules. Using a Research and Development approach, the system was built from 1,000 academic documents and service queries collected from FAQs, academic regulations, guides, and digital service archives. The corpus was cleaned, tokenized, encoded, and divided into training, validation, and testing subsets. BERT was applied for document and query classification, while BART and PEGASUS were evaluated for abstractive summarization using ROUGE metrics. The chatbot was assessed through a Likert-scale user acceptance survey. The results of this research show that the BERT classifier achieved 88% accuracy and an F1-score of 0.875, PEGASUS outperformed BART with ROUGE-1 = 0.74, ROUGE-2 = 0.66, and ROUGE-L = 0.71, and the chatbot achieved an average user satisfaction score of 82%. The main contribution of this research is an integrated transformer-based one-gate architecture that combines document routing, academic document summarization, and conversational assistance in a single service platform, offering practical value for reducing fragmented academic information services and methodological value as a reference model for higher education NLP implementation.
Jaka Purnama, Yayuk Ike Meilani· IDEALIS : InDonEsiA journaL...· 0 citations
Requirement engineering is a foundational stage of the software development life cycle, and the accuracy with which
requirements are classified directly influences downstream design, testing, and cost estimation. Software requirements are
commonly separated into Functional Requirements (FR), which describe what a system must do, and Non-Functional
Requirements (NFR), which describe how well the system must do it, covering attributes such as performance, security, and
usability. When this separation is carried out manually, the process is slow, subjective, and prone to disagreement between
analysts, particularly as project size grows. This paper presents a Requirement Classification and Prioritization Tool that
combines Natural Language Processing (NLP) with machine learning to automate the FR/NFR decision. Requirement
statements are cleaned and normalised, then represented numerically through two complementary techniques: Term FrequencyInverse Document Frequency (TF-IDF) and contextual BERT embeddings. Four classifiers-Logistic Regression, Support Vector
Machine, Random Forest, and a
BERT-based model-are trained and benchmarked on a dataset of 6,086 labelled requirement statements using accuracy,
precision, recall, and
F1-score. A Gradio-based interface allows a requirement to be submitted and its predicted category, confidence score, and a short
explanation to be viewed immediately. The results indicate that transformer-based representations offer a modest but consistent
improvement in contextual understanding over TF-IDF, while classical classifiers remain competitive and considerably cheaper
to train.
Sai Sindhuja Bhukya, Naveen Kumar Nuthanapati· International Journal for Re...· 0 citations
The legal industry has been heavily impacted by fast-paced digitization, but the complete volume of complex legal documents, technical jargon, and arcane procedures continues to limit access to legal knowledge for both professionals and the general public. This highlights the need for more powerful, AI-based solutions for the retrieval and comprehension of legal information. The state-of-the-art AI and natural language processing (NLP)-based legal assistance systems are designed to increase accessibility, but are limited in their practical impact, scalability, and explainability. In this paper, we present an AI-assisted tool for the generation and analysis of legal documents. The system is based on a fine-tuned Distil-BERT model for effective classification of legal documents, semantic comprehension, and user-centric legal information support. The framework fulfils data preprocessing, transformer-based feature extraction, and supervised classification in an end-to-end manner, and can be embedded in legal service applications. The experimental results on a legal document dataset show that the proposed Distil-BERT model achieved an accuracy of 82.01% and a mean F1 of 84.32%. These results demonstrate that distillation-based knowledge transformers can achieve better generalization with less complexity, which is a desirable property for scalable solutions in the legal AI context. Further, we present important ethical and deployment factors to consider (e.g., data privacy, legal liability of AI outputs, and algorithmic bias mitigation). In sum, the proposed system takes a step toward intuition-friendly, efficient, and ethically conscious AI-supported legal aid that furthers the digital transformation of legal services.
A. Pavate· Turkish Journal of Engineeri...· 0 citations