The Characteristics of Organizational Learning and Knowledge Management: An Integrative Conceptual Perspective for Ibero‐American SMEs

Abstract

The literature on organizational learning and knowledge management theories highlights the importance of integrating the elements that comprise them to develop strategies for effective learning, which enhances the capabilities of both individuals and organizations. It also emphasizes the significance of individual learning and experience in the creation and transmission of knowledge, underscoring the need for effective and contextualized management to boost performance and innovation. This research aims to characterize Being, Knowing, Doing, Know‐How, and Context by identifying patterns and trends that allow for their efficient integration to propose strategies that improve organizational processes within Ibero‐American SMEs. A mixed methodology was employed, combining a systematic literature review, conceptual analysis, and in‐depth interviews with eleven experts on the subject. The study identified 121 characteristics related to the chosen components in the literature. Through analysis and component reduction by homogenizing criteria, a total of 21 characteristics were distilled, including Adaptation, Leadership, Teamwork, Knowledge, Competencies, Practice, Innovation, Creativity, Technology, and Environment. This research contributes to existing knowledge by proposing a conceptual model that integrates the relationships and characteristics identified during the analysis process.