2025· International Scientific Conference ERAZ - Knowledge Based Sustainable Development· pp. 623-630· 0 citations· 25 references
TL;DR
The elements that improve patient satisfaction and service quality are addressed, while highlighting the benefits of a patient-centered approach in the social and financial aspects of healthcare organizations.
Abstract
Research topics regarding healthcare have been directed progressively towards service quality, patient safety, patient satisfaction, and financial efficiency. This research article focuses on an investigation of the Albanian healthcare system with a focus on hospitals. Through data and literature review, the aim is to identify which are the key areas where investments should be made and how policies are being adapted in the Albanian healthcare environment. This paper briefly addresses the elements that improve patient satisfaction and service quality, while highlighting the benefits of a patient-centered approach in the social and financial aspects of healthcare organizations. Patients’ experiences and healthcare professionals’ perspectives and technical expertise should be understood in combination and analyzed to better comprehend the current situation of the industry and to be the driving factors of quality improvement.
This study investigates the connection between service quality and patient satisfaction in the healthcare sector, focusing on a public hospital. To effectively assess service quality, the research employs the SERVQUAL scale, a recognized tool for evaluating patient perceptions in healthcare. Collaboration with hospital...
M. Teshome, T. Meles· IISE Annual Conference &...· 0 citations
The quality of pharmaceutical services and patient satisfaction are two interrelated indicators in assessing the success of healthcare services in community health centers, hospitals, and pharmacies. Research in Indonesia tends to discuss both separately within one type of facility, so cross-comparisons among the three...
Ika Purwidyaningrum, Ahmad Fauzi, Muhammad Zukruf Aljaelani et al.· Syifa' MEDIKA: Jurnal Kedokt...· 0 citations
Patient satisfaction is a cornerstone of quality medical care. Engaging patients in their own treatment improves motivation and compliance. This study aimed to assess patient satisfaction with doctor’s behavior at the Nishtar Hospital Multan. A quantitative research approach was employed, collecting data from 150 patie...
A. Shakil, Sarwat Sultan, Iqra Mehboob· Ammanif Bulletin of Social S...· 0 citations
Organizational innovations are increasingly recognized as crucial in modern healthcare services, offering opportunities to positively influence all aspects of care quality - including structure, processes, and outcomes. This article explores organizational innovations reshaping the healthcare sector and assesses their...
A. Rosário, Maria Do Rosário Varela· Journal of Innovation Manage...· 0 citations
Community Health Centers (Puskesmas) play a crucial role as primary healthcare facilities. The quality of service provided directly impacts patient satisfaction and the level of public health. This study aims to analyze service quality dimensions at Community Health Centers and identify obstacles and solutions based on...
Yeri Resika, Wildan Arozi· Jurnal Manajemen Bisnis· 0 citations
In public hospitals, healthcare management is essential to guaranteeing effective healthcare service delivery. To assess healthcare management characteristics based on patient perceptions in Malaysian public hospitals, this study uses the Kano Model. Healthcare management traits were categorised into Attractive, One-di...
Ezekiel Anthony, Norshahrizan Nordin· International journal of res...· 0 citations
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