This paper proposes pluralistic HRI, a framework for designing social robots that treat human diversity as a foundational design concern, and outlines how pluralistic HRI can inform design, evaluation, and deployment in diverse human communities.
Abstract
Social robots are being developed for homes, schools, and other environments where they will interact with diverse users. While Human-Robot Interaction (HRI) research often emphasizes natural communication, engagement, personalization, and task success, these goals do not fully address the social complexity of real-world deployment. This paper proposes \emph{Pluralistic HRI}, a framework for designing social robots that treat human diversity as a foundational design concern. The framework brings together pluralism, civic dialogue, perspective-taking, empathy, intercultural competence, cultural humility, and moral imagination to guide inclusive, adaptive, and ethically grounded interaction. We outline how pluralistic HRI can inform design, evaluation, and deployment in diverse human communities.
This work understands robots in public spaces not in terms of autonomy or intelligence, but as a relational capacity, which implies designing robots not in the authors' image or for their utility, but grounded in their needs in being and becoming together.
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Human-computer interaction increasingly studies and promotes justice. Often, this work does not treat justice through a pluralistic lens Justice, however, is not one thing: political philosophy offers several well-established, mutually incompatible conceptions of it. To navigate these meanings, we draw on a map of just...
This article examines cases from experiments on human–robot interaction in an educational context. Drawing on ethnomethodology and conversation analysis, I analyze interactions structured around the sequential organization of [question]–[answer]–[evaluation] to explore the ascribability of “trust” as a routine foundati...
Ubiquitous robotic systems often lack traditional visual interfaces, making natural language interaction important for maintenance and repair. This paper presents a goal-oriented agentic AI architecture that enables non-expert users to complete technical repair tasks through situated dialogue. The architecture separate...
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