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Sponsored AI AM CLAUDE, A Beginner's Guide: Learn the basics of working with AI AI AM CLAUDE, A Beginner's Guide: Learn the basics of working with AI

Author

Arndt Bieberstein

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Book Open access Sep 2026

Towards Automatic ACT-Based Analysis of Chats

Affect Control Theory (ACT) models social interaction through culturally shared affective meanings, yet applying it to naturalistic dialogue requires manual event annotation whose inter-coder reliability has never been benchmarked. We report the first multi-coder reliability study for ACT event annotation, in which thr...

Arndt Bieberstein, Stefano Gampe, B. Schnitzer et al. · 0 citations
Book Open access Jul 2026

Do Prompt-Level Empathy Instructions Influence User Experience? Evidence From A Controlled Chatbot Study

Evidence that automated response-level and user-perceived empathy can dissociate is shown, and a case for multi-level evaluation strategies—response-level, perceptual, and affective—when assessing empathic conversational systems is made.

Arndt Bieberstein, B. Schnitzer, Stefano Gampe et al. · 1 citation

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