MARKETING AUTOMATION AND CUSTOMER SEGMENTATION : AN ANALYSIS OF E-COMMERCE CUSTOMER BEHAVIOR DATA FOR PERSONALIZED PRODUCT RECOMMENDATIONS
Marketing automation has become very important for e-commerce businesses because customers now want shopping experiences that are quick, personal, and connected to their needs.(Chaffey & Ellis-Chadwick, 2019; Kotler & Keller, 2016; Wedel & Kamakura, 2000). This study looks at how customer segmentation can help business...