Irina Severin

Digital Framework for Organizational Processes Improvement Using Quality 4.0 Concept, European Foundation for Quality Management (EFQM) and Key Performance Indicators (KPIs)

This paper’s objective is to propose the Quality 4.0 App implementation framework and, based on it, the application software Quality 4.0 to improve and control the processes and facilitate the transition from a standard to a digital organization. Using quality management tools such as the Define, Measure, Analyze, Impr...