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Engineering RAG Systems for Real-World Applications: Design, Development, and Evaluation
Retrieval-Augmented Generation (RAG) systems are emerging as a key approach for grounding Large Language Models (LLMs) in external knowledge, addressing limitations in factual accuracy and contextual relevance. However, there is a lack of empirical studies that report on the development of RAG-based implementations grounded in real-world use cases, evaluated through general user involvement, and accompanied by systematic documentation of lessons learned. This paper presents five domain-specific RAG applications developed for real-world scenarios across governance, cybersecurity, agriculture, industrial research, and medical diagnostics. Each system incorporates multilingual OCR, semantic retrieval via vector embeddings, and domain-adapted LLMs, deployed through local servers or cloud APIs to meet distinct user needs. A web-based evaluation involving a total of 100 participants assessed the systems across six dimensions: (i) Ease of Use, (ii) Relevance, (iii) Transparency, (iv) Responsiveness, (v) Accuracy, and (vi) Likelihood of Recommendation. Based on user feedback and our development experience, we documented twelve key lessons learned, highlighting technical, operational, and ethical challenges affecting the reliability and usability of RAG systems in practice.
Trustworthy RAG: An Evaluation Agent for Detecting Misinformation and Knowledge Poisoning in Generative AI Systems
Retrieval-Augmented Generation (RAG) grounds Large Language Model (LLM) outputs in external knowledge, but RAG systems usually trust whatever they retrieve, creating a Security-Reliability Gap: high semantic relevance does not guarantee factual truth. Adversaries exploit this through knowledge poisoning, inserting malicious documents to cause targeted misinformation. We propose an Evaluation Agent, middleware that combines Natural Language Inference (NLI) factual verification, a five-signal poison detector with relevance-weighted aggregation, and a Trust Index T = 0.4 F + 0.35 C + 0.25 (1 - P ) with a non-linear dampener for high-contamination contexts. On TruthfulQA with Llama 3.3 70B, the agent reaches 91% accuracy and 100% precision, with 100% recall on instruction injection, while in-place edits, such as entity swaps, remain hard to detect. Across three LLMs the Trust Index stays discriminative, with a Receiver Operating Characteristic Area Under the Curve (ROC-AUC) of 0.73 to 0.81; generation style matters more than model size, and per-LLM threshold calibration restores baseline competitive accuracy, whereas a weaker FEVER result shows that cross-dataset generalization requires domain-specific calibration. In a software-engineering use case, a secure-coding assistant over guidance from the Open Worldwide Application Security Project (OWASP) Top 10 and the Common Weakness Enumeration (CWE), the agent reliably blocks instruction injection of unsafe advice (F1 92%), while contradiction and subtle semantic weakening remain hard. Throughout, the agent measures detection of poisoned context before generation, not whether the LLM adopts the injected misinformation. We release the proposed approach, attack generator, and experimental artifacts at the link: https://github.com/GPT-Laboratory/TrustworthyRAG.