Manish Pundlik

The Impact of Leadership Styles on Lean Implementation in Service Organizations: An Empirical Investigation

The Lean management, which is a product of the Toyota Production System and first codified to manufacturing by Womack et al. (1990) has experienced a long-term migration into the service industry over thelast 30 years. The rationalisational logic of lean, which is focused on generating maximum customer value by progres...