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Renuka Morani

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Open access Jul 2026

ROLE OF EMPLOYEE ETHICS AND REGULATORY COMPLIANCE IN STRENGTHENING CUSTOMER RELATIONSHIPS IN BANKS

Abstract: The banking sector, relies heavily on regulatory compliance and ethical practices, being a corner stone of economic stability to build and sustain customer relationships. In the banking sector the combined impact of employee’s ethics and regulatory compliance on customer satisfaction and retention was studied...

Renuka Morani · 0 citations

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