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Svetlana Kocerova

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Conference Open access Aug 2026

Challenges with efficiency metrics and possible solutions while using Lean methodology in service industry

Purpose – This publication examines the use of Lean methodology in the service industry, with a specific focus on the challenges of developing and applying efficiency metrics. Processes in the service industry are intangible and fragmented, which creates limitations for measuring the improvements. This research offers...

Svetlana Kocerova, H. Kalkis, Z. Roja · 1 citation

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