Exploring Communication and Artificial Intelligence Tools, and their Impact
TL;DR
Students perceived AI as most beneficial for research and problem-solving activities, while its contribution to critical thinking, coordination, and cooperation was viewed more cautiously, and students considered AI most effective when used as a support tool for clarification, feedback, and verification rather than as a replacement for independent learning.
Abstract
The rapid adoption of generative artificial intelligence (AI) tools has influenced the way students approach learning, research, communication, and collaboration. This study examines students’ preferred communication methods, their use of AI tools, and perceptions of AI’s contribution to higher-order thinking and team-building skills. A survey-based approach was used to explore students’ experiences and their views regarding the role of AI in academic activities. Communication results showed a strong preference for digital platforms, particularly WhatsApp, email, and Microsoft Teams, while many still rely on in-person meetings. The findings indicate that ChatGPT was the most widely used AI tool among respondents, followed by Gemini and Copilot. Students perceived AI as most beneficial for research and problem-solving activities, while its contribution to critical thinking, coordination, and cooperation was viewed more cautiously. Qualitative responses further revealed that students considered AI most effective when used as a support tool for clarification, feedback, and verification rather than as a replacement for independent learning. The study highlights the importance of promoting responsible AI use that supports, rather than replaces, student engagement, critical thinking, and collaboration.