Information technology capability as a mediator between leadership, culture, and innovation in driving organizational agility

Abstract

Type of the article: Research ArticleAbstractThe banking industry faces rapid transformation, making organizational agility critical for competitiveness. Digitalization enhances IT capability to drive efficiency and resilience, yet evidence in Indonesian state-owned banks remains inconsistent. This study aims to examine IT capability as a mediator between leadership, culture, and innovation in shaping organizational agility at Bank BTN. This paper uses a quantitative approach. The analysis was conducted at Bank Tabungan Negara in Indonesia from May to July 2025. It involved 319 BTN bank employees selected using a proportionate stratified random sampling technique, consisting of 219 people who served as managers, 41 as senior managers, 33 as assistant vice presidents, and 26 as vice presidents. Data analysis was conducted through a confirmatory factor analysis (CFA) and model fit assessment prior to hypothesis testing using the structural equation modeling (SEM) approach. Descriptive and correlational analyses were performed with SPSS version 26, while hypothesis testing was carried out using LisRel 8.80. The findings demonstrate that leadership behavior, organizational culture, and organizational innovation significantly enhance organizational agility, both directly and through the mediating role of information technology capability. Leadership shows the strongest direct effect on agility, while innovation exerts the strongest influence on IT capability. Overall, the findings confirm IT capability as a key mediator linking leadership, culture, and innovation to higher organizational agility, though generalizability is limited by the single organization context of Bank BTN.