Development of a Multi-Vendor Marketplace Application for Empowering MSME Products Supported by CV Tartila Group

Abstract

The digitalization of micro, small, and medium enterprises (MSMEs) requires integrated systems that support product management, vendor administration, transactions, payments, verification, and reporting. However, many MSME e-commerce studies still focus on single-store systems or limited sales features, while multi-vendor marketplace systems that combine vendor management, product catalogs, payment gateways, partner verification, dashboards, and transaction reports remain limited. This study aims to develop a web-based multi-vendor marketplace application for MSMEs assisted by CV Tartila Group. A software engineering-based development approach was applied using the Waterfall model, covering requirements analysis, system design, implementation, testing, and evaluation. Requirements were collected through observation, interviews with management and MSME representatives, and literature review. The system was designed using UML and implemented through buyer, vendor, and administrator modules. Functional validation was conducted using Black Box Testing was conducted across 15 predefined functional scenarios, all of which passed, resulting in a 100% scenario pass rate. These findings indicate that the system meets basic functional requirements, but its claims remain limited to functional validation.